EDUCATION AND DEVELOPMENT SOLUTIONS

With rapid changes in markets, technologies and work processes, today's skill and knowledge requirements can quickly become obsolete. Tomorrow's successful organizations will develop learning cultures, which reflect a strong commitment to continuous education and development. The Center can assist in creating a learning culture that results in practical, performance-driven development solutions:

LEADERSHIP DEVELOPMENT

• Includes a variety of custom education and training services tailored to supervisory,
  mid-management or executive levels
• May include 360-degree feedback development systems
• Offers skill-based training, including building trust and respect, coaching and
  mentoring, and solving performance problems
• May incorporate succession planning

MANAGER COACHING

• Provides individual coaching and counseling to effect behavioral change
• Utilizes an assessment and feedback-driven process
• Is behavior-based and focuses on developmental action planning
• Is often reserved for technically skilled managers who need to improve interpersonal/leadership skills
• Delivers an individual assessment report, development plan and personal coaching

TEAM DEVELOPMENT

• Supports the transition to team-based work processes and/or improves existing team processes and relationships
• May include shared performance assessment systems
• Incorporates skill-based training, including collaboration, conflict resolution and
• process facilitation
• Includes team building to define roles, boundaries, and expectations and to enhance the quality of team relationships

DIVERSITY MANAGEMENT

• Implements an integrated model to align employment practices, education and training, and culture/quality of work life to enhance workforce diversity
• Identifies cultural barriers and training needs
• Evaluates workforce representation and adverse impact
• Delivers a diversity analysis report and implementation plan to challenge barriers and enable new behaviors that promote diversity