At the Center, we take a strategic view of employee measurement.  Much more than gauging employee satisfaction levels, our approach is designed to identify key issues and opportunities and complexities of today’s financial services environment.  By employing our advanced survey methodologies, you will get “behind the numbers” to pinpoint your organization’s untapped potential. 

The Center offers a range of services to meet your unique needs – from turnkey, cost-effective solutions to customer capabilities.  We can help you design and deliver the right employee measurement strategy for your company.

BAI’s Industry Benchmark Survey
This broad-based, 81-item survey instrument is appropriate if you are looking to establish a baseline measurement of organizational performance.  The survey focuses on key components of employee commitment and attributes of high performing organizations such as service climate, training and development and organizational leadership.  The design is based on BAI’s extensive research of the financial services environment.  By comparing your company’s performance to industry-specific benchmarks, your management team will gain a quick snapshot of your organization’s relative performance to help identify strengths to more fully leverage and areas that may need attention or improvement.

View a sample survey here.

Pulse Surveys
Perhaps you would like to regularly monitor the “heartbeat” of your organization to determine if the “needle is moving” on key metrics – or perform short, quarterly surveys to gauge how well your organization is improving between survey cycles.  The Center offers targeted pulse point surveys to help you better understand issues and opportunities before they become areas of concern.

Sales Practices Survey
This unique instrument provides critical insights into how your front-line employees feel about their ability to effectively execute on relationship management, cross selling and customer retention strategies.  It is also designed to help you better focus your improvement initiatives.

Hot Topics Surveys
The Center’s critical issues surveys focus on getting at the heart of human capital challenges surrounding some of the most pressing issues financial organizations face today: employee commitment and retention, internal service climate, strategy and culture audits, readiness for change, merger integration and becoming an employer of choice.

Customized Surveys
Tapping into our database of more than 300 validated items, the Center can help build a reliable and valid survey that meets you specific needs.