BAI Employee Survey
The Center and BAI have formed a unique partnership in order to offer the financial services industry a comprehensive employee research program. The Center has served as a strategic partner with BAI for a number of years. Now, by directly managing employee research, the Center is able to provide clients with a broad array of human capital management services and expertise.
The business of retail financial services today is increasingly dependent on how your employees – in particular, your front-line employees – deliver on the expectations of your customers. Understanding what drives employee engagement and motivates your team to be customer-focused can help make the difference in how well you perform in the market place. Our employee research approach pinpoints the factors in your environment that foster the attitudes, motivations, and behaviors that lead to quality customer interactions.
The BAI survey is backed by over 20 years of research, which enables your survey results to be compared to BAI's extensive normative database. Through the use of survey, assessment, and analytic tools, the Center can help you design and implement an employee measurement strategy that drives results. Beyond providing you with valid data on which to gauge your organization's strengths and opportunities for improvement, our team of Industrial/Organizational Psychologists can assist you in the interpretation of your survey results, employee feedback strategies, and action planning.
Click on the link below to access a case study which profiles our client who used the BAI survey as part of an employee engagement initiative to transform their culture and improve company performance.
At the Center, we take a strategic view of employee measurement. Much more than gauging employee satisfaction levels, our approach is designed to identify key issues and opportunities amid the complexities of today's financial services environment. By employing our advanced survey methodologies, you will get "behind the numbers" to pinpoint your organization’s untapped potential.
The Center offers a range of services to meet your unique needs – from turnkey, cost-effective solutions to customer capabilities. We can help you design and deliver the right employee measurement strategy for your company.
BAI's Industry Benchmark Survey
This broad-based, 81-item survey instrument is appropriate if you are looking to establish a baseline measurement of organizational performance. The survey focuses on key components of employee commitment and attributes of high performing organizations such as service climate, training and development and organizational leadership. The design is based on BAI's extensive research of the financial services environment. By comparing your company's performance to industry-specific benchmarks, your management team will gain a quick snapshot of your organization's relative performance to help identify strengths to more fully leverage and areas that may need attention or improvement.
View a sample survey here.
Pulse Surveys
Perhaps you would like to regularly monitor the "heartbeat" of your organization to determine if the “needle is moving” on key metrics – or perform short, quarterly surveys to gauge how well your organization is improving between survey cycles. The Center offers targeted pulse point surveys to help you better understand issues and opportunities before they become areas of concern.
Sales Practices Survey
This unique instrument provides critical insights into how your front-line employees feel about their ability to effectively execute on relationship management, cross selling and customer retention strategies. It is also designed to help you better focus your improvement initiatives.
Hot Topics Surveys
The Center's critical issues surveys focus on getting at the heart of human capital challenges surrounding some of the most pressing issues financial organizations face today: employee commitment and retention, internal service climate, strategy and culture audits, readiness for change, merger integration and becoming an employer of choice.
Customized Surveys
Tapping into our database of more than 300 validated items, the Center can help build a reliable and valid survey that meets you specific needs.