Employee Engagement
The Center merges the science of measuring employee engagement with practical approaches for enhancing engagement, increasing retention, improving productivity, and improving customer service. We work with you to determine your survey objectives, plan the survey process, and customize your survey to measure the factors that are important to your organization. Our core engagement survey assesses the key drivers of engagement while also allowing you to benchmark against norms based on preferred employers.
Our engagement measure reflects employees' intellectual and emotional attachment to the organization. In turn, engagement is defined by behavior in terms of:
- Intent to Stay
- Willingness to Say
- Desire to Serve
Employee Engagement is not employee opinion, attitude or satisfaction.
- Employee satisfaction and opinion surveys measure how people feel or think about an issue - not how they are likely to behave
- Employee satisfaction and opinion surveys generally focus on areas in which employees are least positive
- Employee satisfaction and opinion surveys generally provide results based only on the percentage of employees who agree or disagree with particular items
- Employee satisfaction and opinion surveys may not drive key business results
Instead, employee engagement measures the likelihood that employees will display behaviors that will positively impact the organization. Our engagement driver analysis demonstrates which factors in your organization exert the most significant influence on your employees' engagement levels.
Reporting Options
- Our survey reports are written in plain language and include numeric and graphic displays that will make the results clear and easy to understand.
- Reports include either a verbatim presentation of response to open-ended items or a content (thematic) analysis of these responses.
- You can tailor the presentation of the findings to the appropriate audience within your organization. Specific reports can be created for any demographic subgroup.
- Reports can be generated at any time, even while you are still collecting responses.
- We work with you to determine the best way to organize the survey data in order to provide you with the most meaningful information.
- We partner with you to interpret reports, explore issues, and develop action plans.
- We work with you to determine the best way to disseminate the results throughout the organization. As needed, we provide training or coaching to prepare managers to facilitate employee feedback and action planning sessions.
Sample Reports
Overall Two-year Detailed Report
Spreadsheet Report