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Web Services


Marketing and Communications Web team manages the design, navigation, branding and content strategy for most of the university's websites for academic colleges and institutes, and administrative departments, in collaboration with department staffs. The team performs updates to the home page, global landing pages and the websites of executive-level IIT administrative offices, including President, Provost and General Counsel, among others. 

Additionally, the team manages or participates in these Web-related activities:

  • myIIT portal development Learn more
  • Broadcast voice/email communication Learn more
  • Hosts training, education and social activities of the Banner Web Users Group
  • Electronic communication in the event of a natural disaster or other crisis that may affect much or all of IIT operations.
  • Manages general email questions sent via and myIIT

Website Conversion Project
In 2007, following extensive competitive, focus group and website usability research, the team began the multi-year process of converting all IIT professional department sites to uniform navigation, branding, design and content standards. As part of the effort, the production of IIT websites also shifted from the use of traditional Web development tools to the university's Luminis Content Management System (LCMS)--Site Studio. This enables nontechnical content managers at the department level--armed with a suite of Web best practices information--to maintain and update Web pages, using simple online tools. 

Department end-users also are trained to optimize websites using emerging best practices for Search Engine Optimization (SEO). The team also is implementing analytics across most sites to help track visitor statistics.

The strategic focus of most IIT websites is on the information and functional needs of prospective students. During the conversion of websites to the content management system model, internal-only content is repositioned in channels and Web pages within the myIIT portal. This also improves search engine results for the prospective student-focused public websites.

Office of Communications Web team works closely with Office of Technology Services staff on system and server administrative issues.

How to request Web Services

  • Websites not currently in the LCMS
    Contact Jon Kavanaugh, director of online content, at; x7.5779
  • Websites already converted to the LCMS
    Enter an OTS Support Ticket by clicking the OTS Support icon at the top of any myIIT page, or email Office of Communications Web team manages tasks primarily through this system.
  • myIIT channels and portal websites
    Enter an OTS Support Ticket
  • Add user to LCMS or request additional training
    Authorized content managers should enter an OTS Support Ticket. Include the website workgroup name, new user's full name, myIIT username, IIT email address and office phone. Also indicate whether the new user will be a Content Contributor or Content Manager (with publishing approval permissions)
  • Website content questions
    Contact Jon Kavanaugh, director of online content, at; x7.5779
  • New website development
    Contact Jon Kavanaugh, director of online content, at; x7.5779 to begin discussions.




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