Prior to contacting the OTS Support Desk, did you refer to the OTS Support Desk web site [ http://supportdesk.iit.edu/ ] to assist you with this problem?

Yes

No

Have you ever used the OTS Support Desk web site [ http://supportdesk.iit.edu/ ]?

Yes

No

If so, did you find it easy to use?

Yes

No

Comments

If your computing issue was related to hardware, is the machine

University owned

Personally owned

Was the consultant courteous and easy to talk to?

Yes

No

Comments

Was the consultant able to assist you with and/or solve your computing problem?

Yes

No

Comments

Did the consultant explain to you how to prevent this problem from occurring in the future?

Yes

No

Do you have any additional comments about the OTS Support Desk services?