Existing Customers

Routine maintenance is sometimes necessary during the weekly maintenance window. Maintenance scheduled will be broadcast via email.

OTS Weekly Maintenance Window: Friday, 9:30 p.m. to Saturday 8:00 a.m.

You may submit a support request and access FAQs via this Request link. Support requests submitted will go directly to our support team and will be answered promptly during our operating hours: Monday - Friday 8:00 a.m. to 5:00 p.m. (Excluding university holidays. For a complete list of university holidays, click here).

Quick Reference Guides

For questions regarding the use of telephones and voice mail services, please review the following quick reference guides:

• Digital Telephones Quick Reference Guide
• Analog Telephones Quick Reference Guide
• Audix Voice Mail Quick Reference Guide