TPI

Tillmans’ Performance Improvement

Contact Mike

EyeDee@aol.com

630-584-0134

1308 South 7^th Court

St. Charles, IL  60174

Consulting Services

Instructional Design

·        Need assessment, job analysis, task analysis

·        Design, development, evaluation

·        Project management

·        Change management

Process Analysis

·        Process mapping

·        Process design and revision

·        Process improvement

·        Group facilitation

·        Supply chain metrics

Business Analyst and Documentation

·        Functional requirements

·        Technical writing

·        Knowledge management

Public Workshops                                                   < return to top >

·        Instructional Design and Learning Research.

·        Cross Functional Process Mapping. ½ day

·        Process Analysis and Redesign. 1 or 2 days

·        Process Analysis and Facilitation (Consensus Decision Making). 1 or 2 days

·        Change Management for Process Improvement.
2 or 3 days

·        Supply Chain Metrics. 2 or 3 days

Webinars, Presentations and Papers

Cross Functional Process Analysis and Improvement. STC Conference, Las Vegas, NV, May 2006. Paper and handout available by request.

Personal Information Managers in the Time of Desktop Search. STC Conference, Las Vegas, NV, May 2006. Paper and handout available by request.

Fixing Customer Self Service. ATTW Conference, Chicago, IL, April, 2006. Presentation slides available by request.

Instructional Design and Learning Research. STC-ID&L webinar, April 2006. Presentation slides available by request.

Applying Information Work and Knowledge Work to Customer Self –Service. ISPI Fall Conference, Las Vegas, NV. September, 2005. Paper and handout available by request.

Personal Information Managers to Organize Your HPT Projects. CISPI Crackerbarrel Meeting, Chicago, IL. September, 2005. Handout available by request.

Designing eLearning and Customer Self-Service for Information and Knowledge Workers. AACE Ed-Media, Montreal, Canada, June 2005. Paper and slides available by request.

Serving Information Workers and Knowledge Workers. STC Conference, Seattle, WA. May 2005. Paper and handout available by request.

Learner vs Program Control in eLearning. STC Conference, Baltimore, MD. May 2004. Summary found in STC-SIG-IDL Newsletter, Issue 2, August, 2004.

Multiple Dimensions to Knowledge Transfer. ASTD Online. 2003.      request a copy

Analysis of Document Management Process. Report for NIPC, January, 2004.       

               Request a copy:   body of report, 13pp.

                                                report with appendices, 40pp

Analyzing the Document Management Process at NIPC. ‘Best Practice’ presentation to Chicago ISPI Performance Expo. Deerfield, IL. November, 2003.

Features and Futures for Instructional Design Programs. Panel discussion. CCASTD Education Summit. Chicago, IL. November, 2003.

Performance Measures for Supply Chain Management.  ISPI Conference & Expo, Cincinnati, OH. April, 2000.

Performance Measures. CISPI Crackerbarrel, Hoffman Estates, IL. September, 1999.

Tools for Process Analysis. ISPI Conference & Expo, Chicago, IL. 1998.

Analyzing the Adequacy of Business Processes. CISPI Crackerbarrel, Deerfield, IL.  September, 1997.

Business Process Mapping. ISPI Conference & Expo, Dallas, TX. April, 1996.

Process Mapping for Redesign. Midwest Training Conference, Oak Brook, IL. February, 1996.

Process Mapping for Technical Writers. Chicago Society of Technical Communications, Chicago, IL. October, 1995.

Curriculum Planning. ISPI Conference & Expo, Chicago, IL. 1985.

Effect of Spaced and Varied Practice on the Transfer of Training. Dissertation for Florida State University, 1982.

Course and Materials Development           < return to top >

·        Instructional Design. Graduate course at IIT, 16 weeks.

·        Instructional Strategies for Online Learning. Graduate course at IIT, 16 weeks.

·        Knowledge Management. Graduate course at IIT, 16 weeks.

·        Search & Retrieval. Graduate course at IIT, 16 weeks.

·        Long Range Forecasting at NIPC. CD, June, 2004

·        Balanced Scorecard. 1 day.

·        Functional Economic Analysis (FEA). 1 day.

·        Performance Measures. 2 or 3 days.

·        Change Management for Process Improvement. 3 days.

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