The Center and BAI have formed a unique partnership in order to offer the financial services industry a comprehensive employee research program.  The Center has served as a strategic partner with BAI for a number of years.  Now, by directly managing employee research, the Center is able to provide clients with a broader array of human capital management services and expertise.

The business of retail financial services today is increasingly dependent on how your employees – in particular, your front-line employees – deliver on the expectations of your customers.  Understanding what drives employee engagement and motivates your team to be customer-focused can help make the difference in how well you perform in the market place.  Our employee research approach pinpoints the factors in your environment that foster the kind of attitudes, motivations, and behaviors that lead to quality customer interactions.

The BAI survey is backed by over 20 years of research, which enables your survey results to be compared to BAI’s extensive normative database.  Through survey, assessment, and analytic tools, the Center can help you design and implement an employee measurement strategy that drives results.  Beyond providing you with valid data on which to gauge your organization's strengths and opportunities for improvement, our team of Industrial/Organizational Psychologists can assist you in the interpretation of your survey results, employee feedback strategies, and action planning.

Click on the link below to access a case study which profiles how one of our clients, Old National Bancorp, used an employee engagement initiative to transform their culture and improve company performance.

ONB Case Study

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