CUSTOMIZATION OPTIONS

• Survey items and competencies – The Center has developed a standard 360 degree feedback survey and competency model that is the default survey for the system. However, we can change the survey items and survey competencies to the client's specifications quickly and easily.

• Anchors – Scale indicators, or anchors, are adaptable to client needs. Anchors describe the rating scale for the survey items. For example, our current survey uses a 10-point frequency scale for ratings of behavioral items with anchors ranging from "Not Effective" to "Extremely Effective.".

• Email reminders – The current system sends auto-generated email reminders to participants after specified periods of non-response when a response is expected. We can (a) enable or disable this feature, (b) alter the time periods before reminders are sent, and (c) alter the text of the email messages.

• Coaches – Coach names and contact information can be loaded into the system for users to view. Alternatively, this feature can be disabled if desired.

• Usage reports – Clients can get additional information beyond response rates in usage reports if desired (for example, demographic information about participants).

• Company name/logo – This information can be easily included on the web page and feedback reports.

• Importance ratings – Our current survey system collects information about the degree of importance that raters assign to each competency in the model to the leader's job. This feature can be adapted to any competency model and can be enabled or disabled.

• Respondent groups – Raters will be identified with different roles by association with participants. For example, with current clients, we use rater labels such as Direct Manager, Indirect Manager, Direct Reports, etc. The number and label for these rater groups can easily be changed to support client requirements.

• Minimum # of respondents needed to report averages – In our current system, we do not report data for rater groups that have less than 3 respondents for the purpose of maintaining confidentiality (managers are exceptions). This minimum number may change depending on client requirements.

• Online feedback reports – We can enable or disable the availability of online feedback reports. If online feedback reports are enabled, only individuals with appropriate security clearance will have access to feedback reports, and then only to reports for specific people.
  
  
• Developmental content – The Center has created developmental text to be referenced from the feedback report for our own multirater survey. This text is easily customizable to new competency sets. Alternatively, we can enable or disable the availability of the developmental content.