COVID-19 Toolkits

Toolkits from BCBS and Lifeworks are available to all Illinois Tech employees, regardless of whether or not medical coverage has been elected through the university.

Blue Cross Blue Shield (BCBS) has made a Coronavirus Digital Toolkit available. All Illinois Tech employees have access to the toolkit, regardless of benefit elections. For additional support and resources, any member of the Illinois Tech community can contact the Coronavirus Support and Resources Hotline toll free at 1-844-244-7657. Please note that this hotline is staffed from 8:30am until 5:00pm, Monday through Friday.

LifeWorks Employee Assistance Program also has a Covid-19 Toolkit available to Illinois Tech employees and their families. The toolkit does not require login information, however, additional toolkit resources are available for those who do log in. LifeWorks continues to be available for anyone needing short-term counseling services, legal assistance, financial assistance, and more. Additionally, LifeWorks continues to offer complimentary programs for life coaching, as well as free access to the LIFT Virtual Fitness platform. Access information is available on the HR Portal Employee Assistance Program benefits page. Complimentary webinars are now available on-demand. Topics include "Emotional Wellbeing during the COVID-19 Pandemic," "Talking to your child about COVID-19," and many more.

Medical and Prescription Coverage

BCBS Health Plan: Effective April 1, 2020, we are adding MDLIVE virtual visits access for all currently covered members. All members will receive new BCBS ID cards due to this change.. This allows members to access MDLIVE physicians 24/7/365 or by appointment, for a variety of non-emergency physical and behavioral health needs. MDLIVE physicians are able to diagnose certain conditions that do not require lab tests, and prescribe medications if appropriate. They may be able to prescribe refills of current medications for those unable to reach their primary care doctors. PPO plan members’ MDLIVE visits will be subject to the regular $20 copay, and HDHP members’ visits will be subject to the deductible and coinsurance. Please check the link below for additional information.

Please note that MDLIVE physicians cannot diagnose Covid-19. However, they can assist members by discussing symptoms and providing support. MDLIVE physicians can also refer severe cases to emergency departments for testing, in accordance with current CDC guidelines.

Finally, please be aware that not all in-network providers are connected through MDLIVE. If a member would like to set up a virtual visit with their current provider and that provider is not connected through MDLIVE, their provider must offer telehealth visits in order for the member to set up a virtual visit.

Note: students covered under the Aetna Student Health Insurance Plan have access to telehealth services through Aetna. These services have been broadened during the covid-19 crisis. Click here for additional information.

  • New on April 24: Well-on-Target Fitness program members now have the option of accessing BurnAlong, a virtual fitness platform, for the discounted rate of $15 per month. Click here for additional information on this program.
  • New on April 24: For HDHP members specifically, one aspect of the CARES Act includes provisions allowing HDHP to use HSA funds to pay for telehealth services before meeting the deductible. This became effective March 27, 2020, and expires December 31, 2021.

CVS Health Prescription Coverage: CVS is taking steps to ensure you are able to get the medications you need. Prior authorizations set to expire between now and June 30, 2020, will automatically be extended by 90 days. Additionally, CVS is implementing quantity limits on certain key drugs in order to prevent stockpiling. Members who have filled a 30-day supply of these medications (Chloroquine, Kaletra, and Azithromycin 250mg tablets) and those with a diagnosis code of lupus, RA, or HIV will NOT be subject to quantity limits. Click here to visit CVS' Coronavirus Online Toolkit

Dental Coverage

Delta Dental: Delta Dental is committed to ensuring members are not adversely impacted during the Covid-19 crisis. Anyone affected can contact them for assistance. Please note that their customer service hours have been adjusted to 7am to 5pm CST Monday through Friday. Click here for additional information.

Voluntary Vision Coverage

EyeMed Vision: EyeMed is taking steps to ensure that members have access to benefits and emergency eye services during this crisis. EyeMed members can access Covid-19 Frequently Asked Questions to learn more about services.

Pre-tax Transit and Parking

WageWorks Pre-tax Transit and Parking: Participants wishing to change or cancel their orders must do so by 10:59pm CST on the 10th of the month for the following month’s benefit (e.g., May orders can be changed or canceled through 10:59 CST on April 10). Additionally, WageWorks continues to update their Coronavirus Commuter Information page with information page with information on how to obtain credits or refunds for elections that participants will not be able to use. Participants who have ordered Metra passes will find this page helpful.

Participants who regularly ride the CTA may find the Ventra COVID-19 informational page helpful. Ventra customer service can also be reached by calling 1.877.NOW.VENTRA or visiting

Flexible Spending (Dependent Care Only)

Dependent Care Flexible Spending: if you have experienced a change in daycare providers or the cost of dependent care and wish to change your election, please contact Viktoria Rill at Please note that you cannot reduce your annual election below the amount that has already been deducted from your paychecks in 2020.