Bursar Home
Mission StatementThe Bursar's Office team will provide the highest level of customer service to our customers. Our promise is to:
- Treat all customers with dignity, respect, and courtesy.
- Listen earnestly and objectively to our customers needs.
- Respond to all customers in a timely, efficient and responsible manner.
- Respond to customers with accurate, complete and non-bureaucratic answers.
- Solicit feedback from customers on improving our service
The bursar’s staff is dedicated and willing to go the extra mile to assure an ultimate customer service experience for all our customers.
Student Support Services
The Bursar's Office manages all student receivable to include the following:- Tuition and Fees - The bursar office maintain and update annual tuition rates
- Billing – Process students electronic monthly bill statements and all third party sponsor billing for students receiving outside funding
- Tuition Reductions – Apply approved tuition adjustments, ITV’s, RA scholarships, alumni discounts, and tuition remission, to students account
- Payment Plans – Manage monthly payment plan options
- Refunds – Timely disbursement of refund checks beginning immediately after add/drop each term.
- Payments – Process all payments received for university
- Collection/Holds – Manage receivables collections and holds process for delinquent accounts.
Academic and Administrative Support Services
The following support is provided to other areas of the university:- Deposits – Process all departmental deposits.
- Online Payment – Create and manage miscellaneous payment web page for academic areas.
- Petty Cash Processing – process approved petty cash reimbursements
- Billing –Billing and collection assistance for administrative areas.