The Center for Research and Service (CRS) employs a staff of full-time consulting professionals as well as faculty and graduate students in the areas of industrial-organizational, clinical, and rehabilitation psychology.

Senior Staff

George Langlois

George Langlois
Executive Director

George Langlois’s areas of specialization include strategic planning, test validation, employee engagement surveys, action planning, change management, and executive assessment and coaching. Prior to joining CRS in 2012, George founded two nationally recognized consulting firms that helped organizations achieve corporate objectives through the strategic alignment of human resources, practices, and processes. His consulting clients have included Bank of Montreal, Bridgestone-Firestone, Capitol One, Dean Foods, Kraft, Motorola, Tennessee Valley Authority, United Airlines, universities and colleges, municipal governments, trade associations, food manufacturers, healthcare systems, and scientific equipment manufacturers. George received his Ph.D. in psychology with a specialization in industrial-organizational psychology from Illinois Institute of Technology.

 

Meghan Pickett

Meghan Pickett
Leadership Academy Program Manager

Meghan Picket began her tenure as the M. A. and Lila Self Leadership Academy's program manager in 2018 and oversees all operations related to the Leadership Academy. She develops, implements, and analyzes various events hosted by the academy including leadership development retreats, interactive seminars, and networking events exclusive to Academy Scholars. Additionally, she acts as a mentor to the Leadership Academy Scholars. Meghan completed her Master of Science in Industrial-Organizational Psychology from Illinois Tech, where she is currently pursuing a Ph.D. in psychology with a specialization in industrial-organizational psychology. Her I-O psychology experience includes survey design, administration, and analysis; test validation; assessment center development and implementation; team-building development; and providing developmental feedback.

 

Cynthia Langley

Cynthia Langley
CPS Program Manager

Cyndee Langley's experience is in community mental health management and training. She's worked in a variety of roles where she was able to create and develop programs, while overseeing staff and the day to day operations. She values providing all people with equal access to services. She understands the importance of training students and is passionate about ensuring that they receive the training that they deserve, while also providing the best service possible. She also works as a clinical psychologist and specializes in seeing clients with a history of trauma. She received her doctorate in clinical psychology from the Illinois School of Professional Psychology.

 

Arash Shokri

Arash “Ari” Shokri
Project Lead 

Ari Shokri is responsible for the design, administration, and analysis of employee engagement and 360 surveys, qualitative analysis of comments, and developing models to identify drivers of employee turnover, performance, and job satisfaction. Ari has worked with clients across industries of banking, health care, higher education, energy, insurance, real estate, petroleum, and hospitality. Ari is also involved in leadership competency assessments, test validation, and database management of employee data. His major research interests are development of new metrics for personality testing, and prediction of response distortion on selection batteries. Ari has been with the center for more than two years. He has received his Bachelor of Science in Industrial-Organizational Psychology from SCU of Iran and is currently pursuing his Ph.D. in the same specialization at Illinois Tech.

 

Team Members

Margaret Burke

Margaret Burke
Senior Associate Consultant

Margaret Burke’s experience includes creating, administering, and analyzing organizational surveys, preparing and presenting executive presentations, and database management. Her research interests include employee engagement, research methodology, and employee burnout. Margaret earned a Bachelor of Science in Psychology and in Public Health at Tulane University, and is currently pursuing a Ph.D. in psychology with a specialization in industrial-organizational psychology at Illinois Tech.

 

John DuFresne

Jon DuFresne
Associate Consultant

Jon DuFresne has experience in the nonprofit world as well as in consulting, where he has worked on refugee resettlement and vocational programs, mental health peer support training, and predictive employee turnover modeling. Jon is a Ph.D. candidate in Illinois Tech's industrial/organizational psychology program and completed his Bachelor of Arts in Psychology at the University of Arkansas at Little Rock. He is passionate about using I/O psychology to make the world a better place and is interested in corporate social responsibility, adverse impact analysis, and just about any use case that you can shake a regression formula at.

 

Tony Lam

Tony Lam
Associate Consultant

Tony Lam’s experience includes conducting continuous quality improvement for the Department of Justice, test validation, and data management and analysis. Tony also has experience in administering forensic assessments and co-developing an insomnia group treatment protocol based on an empirically supported treatment. His research interests include psychometrics and occupational health psychology. Tony earned his Master of Arts in Clinical Psychology at the University of Hawai'i at Mānoa and is currently working towards his Ph.D. in psychology with a specialization in industrial-organizational psychology at Illinois Tech.

 

Roxanne Martin

Roxanne Martin
Office and Budget Coordinator

 

 

Zachery Peterson

Zachery Peterson
Senior Associate Consultant

Zachery Peterson’s experience includes creating, administering, and analyzing organizational surveys in addition to database management and presenting research results. His research interests include personnel selection, psychometrics, employee engagement, and adverse impact. Zachery earned his Bachelor of Science in Psychology at Brigham Young University-Idaho and is currently working towards his master’s and Ph.D. degrees in industrial-organizational psychology at Illinois Tech.