Facilities and Maintenance


The Office of Residence Life partners with Illinois Tech's facilities and ABM custodial staff to maintain the residence halls, apartment buildings, and sorority houses on campus. The Residence Life central office is the main point of contact in any facilities-related concerns or questions. Residence Life oversees areas like pest control, life safety systems, cable television and laundry contracts, appliance and furniture repair/replacement, painting, signs, and notices.

Maintenance requests should be submitted through our Maintenance Portal (HawkWorks) online. Log-in using your IIT credentials and select ‘Submit a New Maintenance Request.’

Maintenance requests are typically completed within 10 business days. Maintenance may be performed in resident rooms between 9 a.m.–9 p.m. daily, except in emergencies. Whenever possible, residents will be notified in advance of planned maintenance; however, emergencies may prevent advance notice.

Please see below for more information about specific maintenance concerns.

Emergency Repairs (Evenings, Weekends, and Holidays)

The Maintenance Request System is monitored during business hours on Monday through Friday from 8:30 a.m.–5 p.m. Emergency concerns occurring outside of these hours should be reported to your resident adviser, Public Safety at 312.808.6300, or the community desk for your building.

Some examples of emergency maintenance concerns include:

  • Overflowing plumbing or severe leaks
  • Clogged toilets in buildings without community bathrooms
  • Electrical outages
  • Broken windows/doors/locks
  • If in doubt, contact our staff to figure it out

Pest Control

The Office of Residence Life partners with an outside contractor to provide pest control services. Pest control concerns should be reported by submitting a maintenance request online. Our pest control technician is scheduled to be on campus on Tuesday mornings, Pest control concerns will be addressed on the next scheduled pest control day.

Lost Keys

Residents are encouraged to carry their student ID and room/mailbox keys with them at all times. In Jeanne and John Rowe Village, George J. Kacek Hall, Cunningham Hall, and Carman Hall the student ID serves as the room key. Lost room keys should be reported immediately to the Office of Residence Life by submitting a notification in writing to housing@iit.edu. The lock change fee is $175.00, and locks will be changed as soon as possible.

Lost mailbox keys must be reported directly to The McCormick Tribune Campus Center post office, and will result in a key replacement fee of $35.00. Lost IDs must be reported to Access, Card, and Parking Services. If a resident’s key(s) were stolen, the resident must provide a copy of the associated Public Safety report as part of the appeals process in order for fees to be waived.

Note: Residence Hall room keys not returned in a timely manner at the time of student move-out will be treated and billed as a lost key.